物流政策

Thank you for visiting and shopping at www.elementsplayers.com. Following are the terms and conditions that constitute our Shipping Policy.

We collaborate with Yunexpress for all the shipping purpose, all the shipping price from various locations were collected from the Yunexpress official quotation. 

Shipping Processing

Please allow 1-2 days for your order to be processed for shipping.

After the order is shipped out and received by the carrier, we will update you with a tracking number with which you can keep an eye on your package and see the remaining shipping time.

*Order are not shipped on weekends or holidays.

Shipping Address changes

If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping Method, Costs, and Delivery Times

Shipping costs are calculated during checkout based on destination of the item.

*Please note that the delivery times can be extended in case your order is placed during busy periods such as near Christmas or Thanksgiving.

Package Damaged, Lost, or Missing While in Transit

If you have a suspicion of your package being lost or missing while in transit, please contact us by email at store@elementsplayers.com. We will contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, please contact us and will provide a replacement or refund.

Return and Refund

ELEMENTS PLAYERS will accept returns due to change of mind as long as the request is received by us within 7 days of you receiving the item. Please visit our Return Policy for further information.